रिफ़ंड और कैंसलेशन पॉलिसी

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This policy explains when you can get a refund for a course you bought from Root Career Institute ("RCI", "we", "us"). It also explains how to ask for one. This policy is part of our Terms and Conditions.

Quick summary

• Ask within 7 days of purchase.
• You must have watched less than 10% of the course content.
• You must not have made any offline downloads from that course.
• If all of these are true, we refund the full amount, including GST.
• Duplicate payments are always refunded in full.
• Approved refunds reach your original payment method within 5–7 working days.

Where you buy

You can buy courses only on our website. Razorpay processes all payments. The app does not sell courses. So every refund goes back through Razorpay to the original payment method. We cannot pay refunds in cash or to a different account.

When you can get a refund

You can get a full refund for a course if all of these are true:

1. You ask within 7 days of the purchase date shown on your invoice.
2. You have watched less than 10% of the course's total video content. We check this from the learning progress in our records.
3. You have not made any offline download from that course in the app.
4. It is your first refund request for that course.

If your request meets these rules, we refund the full amount you paid, including GST. We do not deduct any processing fee.

When a refund is not possible

We cannot give a refund:

• After 7 days from the date of purchase.
• If you have watched 10% or more of the course content.
• If you have made any offline download from the course.
• For a course you got free, or that we added to your account at no cost.
• If we blocked your account for breaking our Terms, for example for sharing your account or recording content.
• For unused validity. Validity runs from the purchase date. We do not refund the unused part, except as explained in "If we cancel a course" below.
• For problems with your phone or internet, or for reaching the phone-switch limit. Please contact us. We will help you.
• After you delete your account. Deleting your account ends access to all your courses. If you want a refund, ask for it before you delete your account.

Duplicate and failed payments

• Paid twice for the same course? We refund the extra payment in full. No other conditions apply.
• Money taken but payment failed? Your bank or Razorpay usually returns it on its own within 5–7 working days. If it does not, contact us with the payment details. We will help you trace it.
• Paid but the course did not unlock? Contact us. We will unlock the course or refund you in full.

If we cancel a course

Sometimes we may have to withdraw a course before your validity ends. If this happens:

• If it happens within 7 days of your purchase, or before the course content is made available to you, we refund the full amount.
• Otherwise, we refund a pro-rata amount for the unused validity. We work it out like this: amount paid × days of validity left ÷ total validity days.
• If you prefer, and we can offer it, you may move to a similar course instead of taking a refund.

Example: You paid ₹3,650 for a course with 365 days of validity. We withdraw it when 200 days are left. Your refund is ₹3,650 × 200 ÷ 365 = ₹2,000.

Short breaks for maintenance, or updates to lectures and tests, are not a cancellation.

How to ask for a refund

Email or call us with these details:

• Your registered email address.
• Your invoice number (shown on your GST invoice).
• The course name.
• The reason for the refund. This is optional, but it helps us improve.

Email: rootcareerinstitute0210@gmail.com Phone: +91 78974 11184

Please write from your registered email address if you can. This helps us verify you quickly.

What happens next

1. We confirm that we received your request within 2 working days.
2. We check it against this policy. We tell you if it is approved. If it is not, we explain why.
3. If we approve it, we remove your access to the course. Then we start the refund through Razorpay.
4. The money reaches your original payment method within 5–7 working days after approval. Some banks may take a little longer.

GST on refunds

Our prices include 18% GST. A full refund includes the GST you paid. A pro-rata refund includes the GST on the refunded part. Where GST law requires it, we issue a credit note for the refunded amount.

Payment disputes

Please contact us before you raise a dispute or chargeback with your bank. Most problems can be fixed quickly. If a dispute is raised, we may pause access to the course until it is settled.

Changes to this policy

We may update this policy. When we do, we will change the "Last updated" date at the top. The policy in force on your purchase date applies to that purchase.

Contact

• Grievance Officer: Jitendra Kumar
• Email: rootcareerinstitute0210@gmail.com
• Phone: +91 78974 11184
• Address: Durga Bhawan, Naval Kishore Road, Hazratganj, Lucknow, Uttar Pradesh 226001