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Root Career Institute

Your data

Delete your account

You can delete your Root Career Institute account and its data at any time. Deletion is permanent and cannot be undone.

  • Delete in the app

    Open the app, log in and go to Profile → Delete account. Read the notice and confirm.

  • Delete on the website

    Log in on this website and go to Account → Delete account. Read the notice and confirm.

    Delete on the website

  • Cannot log in? Email us

    Email rootcareerinstitute0210@gmail.com from your registered email, or include your registered phone number. We verify it is you, then delete the account within 30 days.

    Email a deletion request

This page is for the Root Career Institute Android app (Google Play) and website. You can delete your account and its data at any time. This page explains how to do it, what we delete and what we must keep.

Delete your account in the app

  1. Open the Root Career Institute app and log in.
  2. Go to Profile → Delete account.
  3. Read the notice and confirm.

Delete your account on the website

  1. Log in on our website.
  2. Go to Account → Delete account.
  3. Read the notice and confirm.

Before you delete: Deletion is permanent. You cannot undo it. You will lose access to all your courses, even if they are still valid. Deleting your account does not give you a refund. If you want a refund, ask for it first. See our Refund & Cancellation Policy.

What we delete

  • Your profile: name, email, state, exam target, language preference, profile photo and login account.
  • Your learning progress, bookmarks, and quiz and mock test answers.
  • Your doubts and the images you uploaded.
  • Your offline downloads and registered devices.
  • Your access to courses.

What we keep, and why

  • Payment records and GST invoices. Indian GST law (section 36 of the CGST Act, 2017 and rule 56 of the CGST Rules, 2017) requires us to keep tax records. We keep them for the period the law requires. This is generally 72 months (six years) from the due date of the annual return for that year. It can be longer if a tax case or appeal is pending.
  • Less personal data in those records. We remove your contact details from our payment records. Issued invoices stay as they were issued, because tax law requires us to keep them unchanged.
  • A short record of the deletion. We keep the date and an internal ID, so we can show that we completed your request.
  • Backups. Copies in system backups, if any, are removed when those backups expire.

When the legal period ends, we delete these records too.

Cannot log in?

If you cannot log in (for example, you lost access to your email), you can ask us to delete your account by email.

  1. Email rootcareerinstitute0210@gmail.com with the subject "Delete my account".
  2. Include the email address linked to your account.
  3. If you bought a course, include an invoice number. This helps us find your account.

For your safety, we verify your identity first. We may send an OTP to your registered email, or ask about a past purchase. We do not delete an account until we are sure the request came from its owner. After we verify you, we complete the request within 30 days and email you when it is done.

A parent or guardian can ask us to delete a child's account in the same way.

Questions?